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XGuitars Reviews

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Overall Rating

4.8
9 Reviews
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About XGuitars

XGuitars is a renowned online store that specializes in Classical guitars, Alhambra guitars, Ramirez guitars, and more. The store ensures that all guitars undergo a thorough 19-point inspection for optimal performance, including a detailed professional setup. They guarantee flawless quality or offer a replacement or refund, covering all shipping costs. XGuitars maintains ideal humidity & temperature to prevent problems like hidden cracks, warped necks. They have a wide range of products showing 1 - 48 of 354 products including 21st Century Cejilla Flamenco Capo, Sagework Guitar Supports, Alhambra 10 Premier Classical Guitar, and many more. They also offer accessories for classical & flamenco guitar including Guitar Protection, Playing & Tuning Tools. They have a strong customer base with positive reviews and offer a refund or exchange if the customer is not satisfied with the guitar. They do not charge sales tax outside of NC. The store is located at 118 Reynolds School Rd, Asheville, NC, 28803 and operates from Monday to Friday between 10:00 - 17:00. They can be contacted at (828) 417-9515. They have a reputation for keeping the customers informed throughout the purchasing/shipping process, including follow-up. Their quality checklist ensures the guitar is in perfect condition before shipping. The owner of XGuitars, Geoff, has a degree in classical guitar performance and has been working for Alhambra USA for about 9 years. He is known for his love for guitars and it is a pleasure for customers to work with him. They also provide sound clips and videos on their website to help customers choose a sound they like. For example, the Alhambra 9P Cedar seemed to create the exact sound a customer was looking for, so they ordered the new guitar from XGuitars. When the guitar arrived, in perfect condition, the customer was impressed by the beauty and craftsmanship of the guitar. After playing the guitar, the sound of the Alhambra 9P was the warm full sound the customer was looking for, a perfect choice for them. The customer was extremely satisfied with the Alhambra 9P. Another customer had a nice telephone conversation with Geoff about their capabilities and what they wanted in a new guitar. They both agreed that the Ramirez Estudio 3 Cedar Classical Guitar would fit the customer's requirements for tone, playability, and future musical growth. The customer was happy to have purchased from Geoff and XGuitars. The process was seamless (with Geoff getting the instrument out very fast.) The shipping was on time. The guitar is beautiful in looks and tone. As a matter of fact, after waiting 6 hours for the instrument to equilibrate to the customer's house temperature, they tuned it to concert pitch.

XGuitars Coupon & Discount Codes

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XGuitars Customer Reviews (9)

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Caitlin Perez
Caitlin Perez
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Feb 9, 2023
Nurzhan Bisliev
Nurzhan Bisliev
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Feb 9, 2023
David Whitehouse
David Whitehouse
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Feb 8, 2023
Nadine Hoffmann
Nadine Hoffmann
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Feb 7, 2023
Riley Cross
Riley Cross
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Feb 5, 2023
Barbara Logsdon
Barbara Logsdon
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Feb 4, 2023
Jane Kauffman
Jane Kauffman
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Feb 4, 2023
Laura Graham
Laura Graham
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Feb 3, 2023

XGuitars Customer’s Q&A

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XGuitars FAQs

FAQ

About Xguitars.com Prices and Cost?

Xguitars.com is a platform that offers a variety of classical and flamenco guitars, as well as strings and accessories. The guitars undergo a thorough 19-point inspection for optimal performance, including a detailed professional setup. The platform guarantees flawless quality or offers a replacement or refund, covering all shipping costs. XGuitars maintains ideal humidity and temperature to prevent problems like hidden cracks and warped necks.

On the website, there is a section for guitars on sale. Here are some examples of the items and their prices:

  • Alhambra Deluxe Soft Case / Gig Bag: Originally priced at $90.00, it's now on sale for $50.00.
  • Ramirez Estudio 2 Classical Guitar: Originally priced at $2,299.00, it's now on sale for $2,199.00.
  • Ramirez Estudio 3 Spruce Classical Guitar: Originally priced at $3,299.00, it's now on sale for $3,199.00.
  • José Ramirez 1A. Built in 1980: Originally priced at $5,000.00, it's now on sale for $4,000.00.

Please note that these prices are subject to change and it's always best to check the website for the most current prices and availability.

FAQ

Xguitars.com Return Policy?

Xguitars.com has a detailed return policy. For guitars, customers have five full days with the guitar in their possession to decide if they'd like to keep it. If not completely satisfied, customers can arrange its return within five days of receiving it. Upon receiving the return, as long as it's in the same condition as it was when shipped, Xguitars.com will refund the full purchase price minus the original shipping costs paid by them to send the order. If the guitar was paid by credit card, 2.6% will also be deducted from the return, as the bank does not refund credit card fees.

The 5-day policy can be extended by up to 5 additional days upon request or if a response has not been received within the 5-day period. Any damage that occurs during shipping from XGuitars to the customer is completely their responsibility. If a guitar arrives damaged, they will pay to have it returned and ship a replacement at no additional charge. The cost to repair any damage or wear that occurs while in the customer's possession will be deducted from the refund. Shipping upgrades, custom string installations, or installation charges are not refunded.

All guitars listed as "new" carry a 3-year warranty that covers defects in workmanship. If any manufacturing defects are found within the first three years, XGuitars will repair or replace the instrument. All manufacturer warranties require the purchaser to pay all shipping costs associated with warranty work or repair. XGuitars is the only online dealer who will pay these shipping costs for customers (continental U.S. only).

For accessories (strings not included), they carry a 90-day money back guarantee. If not completely satisfied, customers can arrange its return within 90 days of receiving it. Upon receiving the return, as long as it's in the same condition as it was when shipped, XGuitars.com will refund the full purchase price minus the original shipping costs paid by them to send the order plus the costs to have it returned.

Regarding the shipping policy, XGuitars ships using the following services: USPS First Class Package, USPS Priority Mail, UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air Saver. To see shipping rates and transit times, customers need to go to their shopping cart. If customers need their order by a certain date, they are advised to contact XGuitars.

FAQ

About Xguitars.com Popular Products and Services?

Xguitars.com is a platform that specializes in Classical and Flamenco guitars, strings, and accessories. The website guarantees the quality of their guitars, which undergo a thorough 19-point inspection for optimal performance, including a detailed professional setup. They maintain ideal humidity and temperature to prevent problems like hidden cracks and warped necks.

The website offers a variety of products. Some of the popular ones include Alhambra guitars, Ramirez guitars, and more. They also provide a professional setup on every guitar and a thorough 19-point inspection. Customers have the option to return or exchange the guitar if they are not satisfied with it.

In addition to guitars, Xguitars.com also offers a wide range of accessories for classical and flamenco guitar. These include Guitar Protection, Playing & Tuning Tools. They also have a section for guitars on sale, featuring the best handmade classical and flamenco guitars from the world's best builders like Alhambra, Cordoba, Ramirez, and Kremona.

The website has received positive reviews from customers, particularly for the Alhambra 9P Cedar Classical Guitar and the Ramirez Estudio 3 Cedar Classical Guitar. The Alhambra 9P Cedar is praised for its warm full sound, while the Ramirez Estudio 3 Cedar is appreciated for its tone and playability.

In summary, Xguitars.com is a one-stop-shop for all things related to classical and flamenco guitars, offering a wide range of products and services to cater to the needs of guitar enthusiasts.

FAQ

Can I find other guitar brands on Xguitars.com?

Yes, Xguitars.com offers a variety of guitar brands. Some of the brands available include Alhambra, Cordoba, Ramirez, and Kremona. These guitars are crafted with exquisite attention to detail, using premium materials and traditional techniques. Whether you prefer a guitar made in Spain, USA, or elsewhere, you will find a wide range of models to suit your style and budget. The website also offers a professional setup on every guitar and a thorough 19-point inspection to ensure optimal performance. If you don't love your guitar, you can send it back for a refund or exchange. Enjoy not paying sales tax if you don't live in North Carolina. So, you can definitely find other guitar brands on Xguitars.com.

FAQ

What is XGuitars' return policy?

XGuitars offers a 5-day money-back guarantee for guitars and a 90-day guarantee for accessories. If you're not satisfied with your purchase, you can return it for a refund or exchange.
FAQ

What is XGuitars' cancellation policy?

If you need to cancel your order, you should contact XGuitars as soon as possible. They will do their best to accommodate your request, but it's not guaranteed.
FAQ

What payment methods does XGuitars accept?

XGuitars accepts most major credit cards, including Visa, Mastercard, American Express, and Discover.
FAQ

Can I track my order?

Yes, you can track your order on XGuitars' website. Once your order is shipped, you'll receive an email with a tracking number.
FAQ

Does XGuitars offer international shipping?

Yes, XGuitars ships internationally, but shipping rates and delivery times may vary depending on your location.

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